Frontier Risks Group Clinical Governance
All Frontier Risks Group’s Medical provisions or Training are delivered within our Clinical Governance policy, headed up by Dr John Oates and the team of advisors. Our governance is continuously reviewed to ensure best practice can be achieved in everything we do
Frontier Risks Clinical Governance consists of:
Identifying what can and does go wrong during care
Understanding the factors that influence this
Learning lessons from any adverse events
Ensuring action is taken to prevent recurrence
Putting systems in place to reduce risks
Clinical audit is a way that healthcare professionals and providers can measure the quality of the care they offer. It allows them to compare their performance against a standard to see how they are doing and identify opportunities for improvement. Changes can then be made, followed by further audits to see if these changes have been successful.
Education, Training and Continuing Professional Development
It is vital that employees caring for patients have the knowledge and skills they need to do a good job. It is for that reason, Frontier work with their clients and gives opportunities to update their skills to keep up with the latest developments as well as learn new skills.
Frontier's medical team and contractors work together to ensure that Frontier staff have the skills they need to provide the best practice in both training and care of patients.
Evidence-based care and effectiveness
Care for patients should be based on good quality evidence from research.
The National Institute for Health and Clinical Excellence (NICE) is responsible for providing national guidance on the promotion of good health and the prevention and treatment of ill health.
At Frontier, the Medical Director and team monitor the companies compliance withNICE guidance.
Client experience and involvement
If the Frontier is to offer the highest quality medical solutions, it is important that we work in partnership with our clients. This includes gaining a better understanding of the priorities and concerns of those who use our services by involving them in our business, including our policy and planning.
One way we gain the views of our clients is through our pre-set contract review meetings. We also monitor the views of clients through the complaints and compliments received.
Staffing and staff management
Staffing and staff management is vital to our ability to provide high-quality solutions. We need to have highly skilled staff, working in an efficient team and a well-supported environment.